![]() ![]() Another lie! No one ever reached out to us to discuss the issue when we stayed in the hotel and 7 days after. When the team investigated the issue, the hotel told them they have talked to us and the issue was resolved. They even lied to their corporateās customer service team. He was also told free parking at the hotel. Ridiculous!! When we complained at the front desk, another gentlemen was also there complaining for the exact same issue. ![]() So, the first people tried to charge us for an even higher price for parking. However, another staff told us parking was $10/day for guests stayed in the hotel. After we complained they gave us misinformation, he gave us a discount of $10/day. They first told us the parking price was $20/day. They ADMITTED that we were given misinformation because their staff lack training and it was THEIR FAULT! But they insisted that we need to pay for their fault because it the room was not refundable. However, this was not what we told when we called the front desk. They claimed the free parking was only available for higher price package, not for booking from 3rd party vendor. However, when we checked in, we were told the parking was $20 per day. We called the front desk before we booked the room (we have evidence to prove that) and confirmed that the parking is free for 7 days if we stay at the hotel for at least 1 night either before or after our trip even if we booked from the 3rd party. The hotel tricks you in and asks $20/day for parking that they told you free.
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